Our basic guarantee
We guarantee our Stressless® products against all faults provided they have NOT been self-assembled but request any claim is made within eight days after you have taken delivery of the product. This does not affect your statutory rights of reporting any subsequent problem within one year of purchase.
Should you find there is a fault please contact your Stressless® retailer who will arrange for the fault to be repaired.
Our 10 year internal mechanism guarantee
In addition we guarantee the internal mechanism of our recliners for a period of 10 years from the date of purchase of the product. The 10 year guarantee covers the Plus™-system and the internal metal frame, including the metal springs and gliding system. It does not cover damage to leather, fabric or woodwork, or any faults or damage caused by the use of the product other than in accordance with the manufacturer’s recommendations, or any faults or damage arising from any repairs made by any persons not authorised by the manufacturer. The guarantee is only valid when registered within 6 months of purchase.
Your statutory rights
Neither of the above guarantees exclude or affect your statutory rights as a consumer or otherwise in relation to our products.